Degraded performance - Investigating
Incident Report for The AskCody Platform
After monitoring the refined implemented solution, stable operation has been restored and maintained.
Any server exceptions that do happen are handled and do not build up to affect performance.
Posted Oct 17, 2022 - 15:30 CEST
Refined measures were implemented yesterday, and we are currently seeing normal performance.
We continue to monitor the issue.
Posted Oct 11, 2022 - 09:29 CEST
We see another instance of slow page loads and time-outs and are working on reinstating performance.
Posted Oct 10, 2022 - 08:45 CEST
The cause of the issue has been identified as a buildup of server exceptions resulting in increased response times and occasional timeout errors from the platform.
While monitoring and investigating yesterday, we implemented proactive measures to handle any rising buildup and keep the platform stable.
We are monitoring the effects of these measures, while using the investigative work for planning further improvements to prevent buildups.
Posted Oct 06, 2022 - 12:50 CEST
The performance of the platform has been within normal measures throughout the day.
Investigation and monitoring continue.
Posted Oct 05, 2022 - 15:35 CEST
The actions taken to mitigate have been successful and normal performance should have resumed.
We are still investigating on a broader scope to prevent a re-occurrence and monitoring performance.
Posted Oct 05, 2022 - 12:00 CEST
We are seeing more components affected, but have taken actions to mitigate, while the investigation continues.
You may experience slow load times and time-out errors.
Posted Oct 05, 2022 - 10:32 CEST
We are currently experiencing issues with the AskCody Management Portal and are now investigating the issue.
Posted Oct 05, 2022 - 08:29 CEST
This incident affected: Visitor Management (Europe) (Outlook Add-in, Visitor Management Portal, Check-in kiosk), Meeting Services (Europe) (Outlook Add-in, Meeting Services Portal), and Room Booking (Europe) (Outlook Add-in, Room Management Portal, Meeting Dashboards, Room Displays, Workplace Central).