All Systems Operational

About This Site

The AskCody Statuspage is the main communication channel for all issues affecting the operational status of AskCody Products. This includes both our infrastructure and services, referred to as components. These are divided into Europe and North America based on the two cloud platforms (onaskcody.com and goaskcody.com).


Component status definition:

Operational: The default status for all components, 100% available and operation for all customers.

Under Maintenance: Used for scheduled maintenance. This is informed in advanced based on our SLA specification.

Degraded Performance: Component is affected by slow response time that affects user experience but does not make that component unusable. Does not affect downtime.

Outage: Partial Outages only affect a subset of users or product components. Affect the up-time calculation 30%.

Major Outage: Affect 100% of the people using the component/product thus affecting up-time calculation with 100%

Infrastructure (Global) Operational
90 days ago
99.99 % uptime
Today
Outgoing Email ? Operational
90 days ago
99.99 % uptime
Today
Twilio SMS gateway ? Operational
90 days ago
100.0 % uptime
Today
Infrastructure (Europe) Operational
90 days ago
99.83 % uptime
Today
Exchange Integration Operational
90 days ago
99.98 % uptime
Today
Calendar Notification Service Operational
90 days ago
99.98 % uptime
Today
AskCody Active Directory Forwarding Service Operational
90 days ago
99.95 % uptime
Today
Azure AD Integration Operational
90 days ago
99.41 % uptime
Today
Infrastructure (North America) Operational
90 days ago
99.97 % uptime
Today
Exchange Integration Operational
90 days ago
99.99 % uptime
Today
Calendar Notification Service Operational
90 days ago
99.96 % uptime
Today
AskCody Active Directory Forwarding Service Operational
90 days ago
99.95 % uptime
Today
Azure AD integration Operational
90 days ago
99.99 % uptime
Today
Visitor Management (Europe) Operational
90 days ago
99.98 % uptime
Today
Outlook Add-in ? Operational
90 days ago
99.98 % uptime
Today
Visitor Management Portal ? Operational
90 days ago
99.98 % uptime
Today
Check-in kiosk Operational
90 days ago
99.98 % uptime
Today
Visitor Management (North America) Operational
90 days ago
99.99 % uptime
Today
Outlook Add-in ? Operational
90 days ago
99.99 % uptime
Today
Visitor Management Portal ? Operational
90 days ago
99.99 % uptime
Today
Check-in kiosk Operational
90 days ago
99.99 % uptime
Today
Meeting Services (Europe) Operational
90 days ago
99.98 % uptime
Today
Outlook Add-in ? Operational
90 days ago
99.98 % uptime
Today
Meeting Services Portal ? Operational
90 days ago
99.98 % uptime
Today
Meeting Services Finance API ? Operational
90 days ago
99.98 % uptime
Today
Meeting Services (North America) Operational
90 days ago
99.99 % uptime
Today
Outlook Add-in ? Operational
90 days ago
99.99 % uptime
Today
Meeting Services Portal ? Operational
90 days ago
99.99 % uptime
Today
Meeting Services Finance API Operational
90 days ago
99.99 % uptime
Today
Room Booking (Europe) Operational
90 days ago
99.98 % uptime
Today
Outlook Add-in ? Operational
90 days ago
99.98 % uptime
Today
Room Management Portal Operational
90 days ago
99.98 % uptime
Today
Meeting Dashboards ? Operational
90 days ago
99.98 % uptime
Today
Room Displays ? Operational
90 days ago
99.98 % uptime
Today
Workplace Central Operational
90 days ago
99.98 % uptime
Today
Mobile App (iOS) Operational
90 days ago
99.98 % uptime
Today
Mobile App (Android) Operational
90 days ago
99.98 % uptime
Today
Room Booking (North America) Operational
90 days ago
99.99 % uptime
Today
Outlook Add-in Operational
90 days ago
99.99 % uptime
Today
Room Management Portal Operational
90 days ago
99.99 % uptime
Today
Meeting Dashboards ? Operational
90 days ago
99.99 % uptime
Today
Room Displays Operational
90 days ago
99.99 % uptime
Today
Workplace Central Operational
90 days ago
99.99 % uptime
Today
Mobile App (iOS) Operational
90 days ago
99.99 % uptime
Today
Mobile App (Android) Operational
90 days ago
99.99 % uptime
Today
Workplace Insights (Europe) Operational
90 days ago
99.98 % uptime
Today
Power BI Dashboard ? Operational
90 days ago
99.98 % uptime
Today
Data Collection Operational
90 days ago
99.98 % uptime
Today
Workplace Insights (North America) Operational
90 days ago
99.99 % uptime
Today
Power BI Dashboard ? Operational
90 days ago
99.99 % uptime
Today
Data Collection Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 27, 2022

No incidents reported today.

May 26, 2022

No incidents reported.

May 25, 2022
Resolved - This incident has been resolved.
May 25, 09:50 CEST
Monitoring - A fix has been implemented and we are monitoring the results. The platform performance has drastically improved and all services is now operational. We keep the incident open for monitoring reasons.
May 24, 16:03 CEST
Identified - The issue has been identified and a fix is being implemented.
May 24, 13:46 CEST
Investigating - We still experience performance issues and are sorry for the inconvenience in relation to this. The fix deployed yesterday has not fully solved the performance issues and we are now doing further investigations.
May 24, 09:40 CEST
Monitoring - A fix has been implemented and we are monitoring the results
May 23, 15:02 CEST
Investigating - We are currently investigating issues with slow performance and timeouts across the platform.
May 23, 13:35 CEST
May 24, 2022
May 23, 2022
May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022
Completed - The scheduled maintenance has been completed.
May 20, 22:00 CEST
Update - For the past days we have been fully monitoring the infrastructure to ensure stability and uptime following Platform Maintenance. There has been some issues related to hardware and bugs reported to our support, all of which was/is handled as soon as possible with high priority. In terms of general availability of services, we consider the Platform Maintenance done and will mark this as Completed later today.
May 20, 13:59 CEST
Update - We are continuing to verify the maintenance items.
May 17, 15:44 CEST
Update - We have identified the issue and released a fix for AskCody Active Directory Forwarding Service. Status is now set to Operational and we are monitoring the results
May 17, 15:37 CEST
Verifying - The overall status is now set to Verifying and we continue to monitor the results of the Platform Maintenance. All Services and Infrastructure except for AskCody Active Directory Forwarding Service is now again set to Operational.

We have marked AskCody Active Directory Forwarding Service with Partial outage and are currently working to identify the problem.

May 17, 13:16 CEST
Update - Timeout issues on Infrastructure (Europe) is solved and status is reverted back to Under maintenance for the affected components.
May 17, 11:02 CEST
Update - We have identified the timeout issues on Infrastructure (Europe) and a fix is deployed. We now see that performance is restored and timeout issues has dropped significantly. We will keep the status as Degraded performance for another hour and monitor the results. If we confirm the timeout issue is gone by then the status will be reverted back to Under maintenance for the affected components.
May 17, 10:13 CEST
Update - We continue to fully identify timeout issues on Infrastructure (Europe). We have already done some changes to mitigate the issue and are currently monitoring the results. We will have a new update in less than an hour. We are sorry for the inconvenience
May 17, 09:35 CEST
Update - We are currently experiencing timeout issues on Services running Infrastructure (Europe). The issues are temporary and results in a a timeout or a Gateway error page. We are working to identify and solve the issue and will have a new update in less than an hour. We are sorry for the inconvenience
May 17, 08:48 CEST
Update - Data migration for Azure AD Integration running on Infrastructure (Europe) is now done and Azure AD Integration is operational. Component status is kept as Under maintenance
May 17, 08:24 CEST
Update - Azure AD Integration running on Infrastructure (Europe) is currently unavailable and component status is therefore marked as Major outage. We do not experience any issues with Azure AD integration as such, but as part of maintenance for Azure AD Integration we are awaiting data migration that will possible take multiple hours in this case.
May 16, 20:44 CEST
Update - All Services running on Infrastructure (Europe) is now operational except for Azure AD integration. We keep the component status as Under maintenance for all other components due to monitoring reasons.
May 16, 20:06 CEST
Update - Services running on Infrastructure (Europe) is currently under Partial outage during maintenance, we expect services to be available soon.
May 16, 19:17 CEST
Update - Services running (Europe) Infrastructure is now Under maintenance
May 16, 17:42 CEST
Update - Calendar Notification Service is now again operational on Infrastructure (North America). Component status is kept as Under maintenance
May 16, 17:29 CEST
Update - We are currently working on solving issues related to Calendar Notification Service on infrastructure running in North America. Maintenance for infrastructure (Europe) was scheduled for 3:00 PM CEST but is postponed to 5:00 PM CEST at the earliest.
May 16, 15:33 CEST
Update - We are currently experiencing issues with Calendar Notification Service that can result in service orders and preregistered visitors not being automatically updated when a meeting is changed. To ensure that this is updated, it is possible to trigger this update by manually opening the Visitor and Meeting Services Add-in. This applies only to Infrastructure (North America)
May 16, 15:07 CEST
Update - All Services running on Infrastructure (North America) is now operational. We keep the component status as Under Maintenance for monitoring reasons.
May 16, 13:26 CEST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 16, 11:33 CEST
Update - We are experiencing Partial outage: Infrastructure (North America)
May 16, 11:07 CEST
Update - Services running (North America) infrastructure is now Under Maintenance
May 16, 08:07 CEST
Update - Scheduled maintenance is in progress. List of affected components will be updated accordingly
May 16, 08:05 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 08:00 CEST
Scheduled - Following a major infrastructure project, a maintenance service window with a period of full monitoring is scheduled for week 20: Monday, May 16, 2022 at 8:00 AM CEST to Friday, May 20, 2022 at 10:00 PM CEST

The maintenance will begin at 8:00 AM CEST for infrastructure running in North America and 15.00 PM CEST for Europe.

The maintenance is done to ensure AskCody Services runs the latest, most secure, most maintainable, and scalable infrastructure. During the service window we aim to have as little operational impact on services as possible and the timeframe spanning multiple days is for monitoring reasons to ensure minimum impact.

Statuspage will be updated accordingly during the week. In advance we thank you for your patience and look forward to delivering even better services and keep providing a robust platform with as few interruptions as possible. If you experience any issues related to this maintenance that is not already reported on Statuspage during this period, please contact AskCody via support at support@askcody.com.

Best regards, The AskCody Infrastructure Team

May 2, 10:51 CEST
May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022
May 16, 2022
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.