All Systems Operational

About This Site

The AskCody Status Page is the main communication channel for all issues affecting the operational status of AskCody Products. This includes both our infrastructure and services, referred to as components. These are divided into Europe (including Asia and the Pacific) and North America based on the two cloud platforms (onaskcody.com and goaskcody.com).


Component status definition:

Operational: The default status for all components, 100% available and operation for all customers.

Under Maintenance: Used for scheduled maintenance. This is informed in advance based on our SLA specification. Does not affect downtime.

Degraded Performance: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.

Partial Outage: A component is completely broken for a subset of users. Affects the up-time calculation 30%.

Major Outage: A component is unavailable for all users. Affects the up-time calculation 100%.

Uptime over the past 90 days. View historical uptime.
Infrastructure (Global) Operational
Outgoing Email Operational
Twilio SMS gateway Operational
Infrastructure (Europe) Operational
Exchange Integration Operational
Calendar Notification Service Operational
AskCody Active Directory Forwarding Service Operational
Azure AD Integration Operational
Infrastructure (North America) Operational
Exchange Integration Operational
Calendar Notification Service Operational
AskCody Active Directory Forwarding Service Operational
Azure AD integration Operational
Visitor Management (Europe) Operational
Outlook Add-in Operational
Visitor Management Portal Operational
Check-in kiosk Operational
Visitor Management (North America) Operational
Outlook Add-in Operational
Visitor Management Portal Operational
Check-in kiosk Operational
Meeting Services (Europe) Operational
Outlook Add-in Operational
Meeting Services Portal Operational
Meeting Services Finance API Operational
Meeting Services (North America) Operational
Outlook Add-in Operational
Meeting Services Portal Operational
Meeting Services Finance API Operational
Room Booking (Europe) Operational
Outlook Add-in Operational
Room Management Portal Operational
Meeting Dashboards Operational
Room Displays Operational
Workplace Central Operational
Mobile App (iOS) Operational
Mobile App (Android) Operational
Room Booking (North America) Operational
Outlook Add-in Operational
Room Management Portal Operational
Meeting Dashboards Operational
Room Displays Operational
Workplace Central Operational
Mobile App (iOS) Operational
Mobile App (Android) Operational
Workplace Insights (Europe) Operational
Power BI Dashboard Operational
Data Collection Operational
Workplace Insights (North America) Operational
Power BI Dashboard Operational
Data Collection Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 11, 2026

No incidents reported today.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

[Global]: Partial Outage - On-prem exchange connections.
Resolved - This incident has been resolved.
Sep 7, 12:43 CEST
Monitoring - A fix has been deployed and services are recovering.

Info dashboards, Meeting Room Displays, and other features reading on-premises Exchange calendars in the EU region are confirmed working again, and error rates have returned to normal.

Saving and updating Exchange connection credentials works again as well.

We will continue monitoring before marking this resolved.
Sep 7, 12:15 CEST
Identified - Rooms on Info dashboards and Meeting Room Displays may intermittently show an error ("ErrorUnauthorized") instead of meetings, and other features reading calendars through an on-premises Exchange connection can be intermittently affected, including saving or updating Exchange connection credentials.

Customers on Exchange Online (Microsoft 365) connections are not affected.
Meeting data itself is intact — meetings, bookings, and orders are not lost.

Next update will come asap.
Sep 7, 12:06 CEST

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

[Europe] Partial Outage - AskCody Services
Resolved - After monitoring the implemented solution in AskCody Services, the issue related to the partial outage has been resolved, and the affected components are now operational.
Aug 31, 15:03 CEST
Identified - Affected Users: AskCody Services
Region: Europe

We have identified the cause of the partial outage in AskCody Services and have begun working on a solution.


Users may experience this issue as deliveries not getting tracked and not being able to order services, including issues in the Services part of the management portal.


The next update will be provided as soon as possible
Aug 31, 11:32 CEST

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

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