All Systems Operational

About This Site

The AskCody Statuspage is the main communication channel for all issues affecting the operational status of AskCody Products. This includes both our infrastructure and services, referred to as components. These are divided into Europe and North America based on the two cloud platforms (onaskcody.com and goaskcody.com).


Component status definition:

Operational: The default status for all components, 100% available and operation for all customers.

Under Maintenance: Used for scheduled maintenance. This is informed in advanced based on our SLA specification.

Degraded Performance: Component is affected by slow response time that affects user experience but does not make that component unusable. Does not affect downtime.

Outage: Partial Outages only affect a subset of users or product components. Affect the up-time calculation 30%.

Major Outage: Affect 100% of the people using the component/product thus affecting up-time calculation with 100%

Infrastructure (Global) Operational
90 days ago
100.0 % uptime
Today
Outgoing Email ? Operational
90 days ago
100.0 % uptime
Today
Twilio SMS gateway ? Operational
90 days ago
100.0 % uptime
Today
Infrastructure (Europe) Operational
90 days ago
99.98 % uptime
Today
Exchange Integration Operational
90 days ago
100.0 % uptime
Today
Calendar Notification Service Operational
90 days ago
99.94 % uptime
Today
AskCody Active Directory Forwarding Service Operational
90 days ago
100.0 % uptime
Today
Azure AD Integration Operational
90 days ago
100.0 % uptime
Today
Infrastructure (North America) Operational
90 days ago
100.0 % uptime
Today
Exchange Integration Operational
90 days ago
100.0 % uptime
Today
Calendar Notification Service Operational
90 days ago
100.0 % uptime
Today
AskCody Active Directory Forwarding Service Operational
90 days ago
100.0 % uptime
Today
Azure AD integration Operational
90 days ago
100.0 % uptime
Today
Visitor Management (Europe) Operational
90 days ago
100.0 % uptime
Today
Outlook Add-in ? Operational
90 days ago
100.0 % uptime
Today
Visitor Management Portal ? Operational
90 days ago
100.0 % uptime
Today
Check-in kiosk Operational
90 days ago
100.0 % uptime
Today
Visitor Management (North America) Operational
90 days ago
100.0 % uptime
Today
Outlook Add-in ? Operational
90 days ago
100.0 % uptime
Today
Visitor Management Portal ? Operational
90 days ago
100.0 % uptime
Today
Check-in kiosk Operational
90 days ago
100.0 % uptime
Today
Meeting Services (Europe) Operational
90 days ago
100.0 % uptime
Today
Outlook Add-in ? Operational
90 days ago
100.0 % uptime
Today
Meeting Services Portal ? Operational
90 days ago
100.0 % uptime
Today
Meeting Services Finance API ? Operational
90 days ago
100.0 % uptime
Today
Meeting Services (North America) Operational
90 days ago
100.0 % uptime
Today
Outlook Add-in ? Operational
90 days ago
100.0 % uptime
Today
Meeting Services Portal ? Operational
90 days ago
100.0 % uptime
Today
Meeting Services Finance API Operational
90 days ago
100.0 % uptime
Today
Room Booking (Europe) Operational
90 days ago
100.0 % uptime
Today
Outlook Add-in ? Operational
90 days ago
100.0 % uptime
Today
Room Management Portal Operational
90 days ago
100.0 % uptime
Today
Meeting Dashboards ? Operational
90 days ago
100.0 % uptime
Today
Room Displays ? Operational
90 days ago
100.0 % uptime
Today
Workplace Central Operational
90 days ago
100.0 % uptime
Today
Mobile App (iOS) Operational
90 days ago
100.0 % uptime
Today
Mobile App (Android) Operational
90 days ago
100.0 % uptime
Today
Room Booking (North America) Operational
90 days ago
100.0 % uptime
Today
Outlook Add-in Operational
90 days ago
100.0 % uptime
Today
Room Management Portal Operational
90 days ago
100.0 % uptime
Today
Meeting Dashboards ? Operational
90 days ago
100.0 % uptime
Today
Room Displays Operational
90 days ago
100.0 % uptime
Today
Workplace Central Operational
90 days ago
100.0 % uptime
Today
Mobile App (iOS) Operational
90 days ago
100.0 % uptime
Today
Mobile App (Android) Operational
90 days ago
100.0 % uptime
Today
Workplace Insights (Europe) Operational
90 days ago
100.0 % uptime
Today
Power BI Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Data Collection Operational
90 days ago
100.0 % uptime
Today
Workplace Insights (North America) Operational
90 days ago
100.0 % uptime
Today
Power BI Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Data Collection Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
As of October 1, 2022, Microsoft will deprecate Basic Authentication in Exchange Online: https://techcommunity.microsoft.com/t5/exchange-team-blog/basic-authentication-deprecation-in-exchange-online-may-2022/ba-p/3301866

Thus, if you are using Basic Authentication to integrate AskCody to Exchange Online, you will need switch to Modern Authentication. If this is not done the AskCody platform will stop functioning as Microsoft retires the support for Basic Authentication.

Switching to Modern Authentication in AskCody is easy by following these steps in our Help Center: https://help.askcody.com/how-to-switch-from-basic-authentication-to-modern-authentication-in-the-askcody-platform

Posted on Sep 16, 2022 - 13:05 CEST
Past Incidents
Sep 26, 2022

No incidents reported today.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022
Resolved - After the recent deployment of Outlook version 16.65, we are able to confirm that the update has resolved the issue with adding Resources through the Bookings Add-in on the Mac Client.

Depending on the release channel of your organization, it will influence when this update is made available.
We will proceed to mark this Incident as Resolved.

Sep 16, 12:19 CEST
Monitoring - The Microsoft Outlook Add-in Engineering team has fixed the issue with the Outlook add-ins and the release should be available in build number 16.65.825.0 (16.65.22082501) or later.

Depending on the release channel of your organization, it will influence when this updated build is made available.
We will continue to monitor the issue, as the updates are rolled out.

Sep 6, 14:06 CEST
Update - Despite two updates from Microsoft, both versions of Outlook (16.63 and 16.64) are still experiencing this issue with the Bookings Add-in on the Mac client.
Microsoft is continuing to investigate this issue, and we are still awaiting progress on the issue we have raised with them.

Aug 8, 15:53 CEST
Identified - We have identified, that the issue is introduced with the newest version of Mac Outlook Client version 16.62. Versions below 16.62 still work as intended.

We have no options for mitigating this in our own Outlook Add-in and Microsoft has acknowledged the issue and put it in their backlog. See: https://github.com/OfficeDev/office-js/issues/2677/
Microsoft has not provided a timeline for a resolution but we will keep you updated on progress.

Current workarounds include:
- Postpone updating to Mac Outlook client version 16.62
- Use the Outlook Web Application
- Switch to the old Outlook Client for Mac temporarily. In the client, this is done by navigating to the top left corner and clicking on "Outlook", and then removing the tick from "New Outlook".

Jun 30, 15:44 CEST
Update - We are still investigating this issue. Currently we have identified, that the issue most likely have been introduced in the newest version of Mac Outlook Client version 16.62. Versions below 16.62 still work as intended.
Current workarounds for this issue:
- Postpone updating to Mac Outlook client version 16.62
- Use Outlook Web Application
- Switch to old Outlook Client for Mac temporarily. In the client, this is done by navigating to the top left corner and clicking on "Outlook", and then removing the tick from "New Outlook".

Jun 24, 14:29 CEST
Investigating - Mac users using the Bookings Add-in through their Outlook Client, will experience the resources they add are not responding when sending the event through Outlook. This is solely an issue related to the Outlook Client on Mac. We are currently investigating the issue.
Jun 23, 10:47 CEST
Resolved - After monitoring the implemented solution, the issue related to the degraded performance in the Management Portal has been resolved.
Sep 16, 11:56 CEST
Monitoring - We have implemented a fix and are currently monitoring the performance.
Sep 16, 11:00 CEST
Identified - Customers are experiencing slow load times and timeout errors.
We are currently investigating the issue.

Sep 15, 13:39 CEST
Sep 15, 2022
Sep 14, 2022

No incidents reported.

Sep 13, 2022

No incidents reported.

Sep 12, 2022

No incidents reported.