About This Site

The AskCody Status Page is the main communication channel for all issues affecting the operational status of AskCody Products. This includes both our infrastructure and services, referred to as components. These are divided into Europe (including Asia and the Pacific) and North America based on the two cloud platforms (onaskcody.com and goaskcody.com).


Component status definition:

Operational: The default status for all components, 100% available and operation for all customers.

Under Maintenance: Used for scheduled maintenance. This is informed in advance based on our SLA specification. Does not affect downtime.

Degraded Performance: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.

Partial Outage: A component is completely broken for a subset of users. Affects the up-time calculation 30%.

Major Outage: A component is unavailable for all users. Affects the up-time calculation 100%.