Update - Despite two updates from Microsoft, both versions of Outlook (16.63 and 16.64) are still experiencing this issue with the Bookings Add-in on the Mac client.
Microsoft is continuing to investigate this issue, and we are still awaiting progress on the issue we have raised with them.
Aug 8, 15:53 CEST
Microsoft is continuing to investigate this issue, and we are still awaiting progress on the issue we have raised with them.
Aug 8, 15:53 CEST
Identified - We have identified, that the issue is introduced with the newest version of Mac Outlook Client version 16.62. Versions below 16.62 still work as intended.
We have no options for mitigating this in our own Outlook Add-in and Microsoft has acknowledged the issue and put it in their backlog. See: https://github.com/OfficeDev/office-js/issues/2677/
Microsoft has not provided a timeline for a resolution but we will keep you updated on progress.
Current workarounds include:
- Postpone updating to Mac Outlook client version 16.62
- Use the Outlook Web Application
- Switch to the old Outlook Client for Mac temporarily. In the client, this is done by navigating to the top left corner and clicking on "Outlook", and then removing the tick from "New Outlook".
Jun 30, 15:44 CEST
We have no options for mitigating this in our own Outlook Add-in and Microsoft has acknowledged the issue and put it in their backlog. See: https://github.com/OfficeDev/office-js/issues/2677/
Microsoft has not provided a timeline for a resolution but we will keep you updated on progress.
Current workarounds include:
- Postpone updating to Mac Outlook client version 16.62
- Use the Outlook Web Application
- Switch to the old Outlook Client for Mac temporarily. In the client, this is done by navigating to the top left corner and clicking on "Outlook", and then removing the tick from "New Outlook".
Jun 30, 15:44 CEST
Update - We are still investigating this issue. Currently we have identified, that the issue most likely have been introduced in the newest version of Mac Outlook Client version 16.62. Versions below 16.62 still work as intended.
Current workarounds for this issue:
- Postpone updating to Mac Outlook client version 16.62
- Use Outlook Web Application
- Switch to old Outlook Client for Mac temporarily. In the client, this is done by navigating to the top left corner and clicking on "Outlook", and then removing the tick from "New Outlook".
Jun 24, 14:29 CEST
Current workarounds for this issue:
- Postpone updating to Mac Outlook client version 16.62
- Use Outlook Web Application
- Switch to old Outlook Client for Mac temporarily. In the client, this is done by navigating to the top left corner and clicking on "Outlook", and then removing the tick from "New Outlook".
Jun 24, 14:29 CEST
Investigating - Mac users using the Bookings Add-in through their Outlook Client, will experience the resources they add are not responding when sending the event through Outlook. This is solely an issue related to the Outlook Client on Mac. We are currently investigating the issue.
Jun 23, 10:47 CEST
Jun 23, 10:47 CEST
About This Site
The AskCody Statuspage is the main communication channel for all issues affecting the operational status of AskCody Products. This includes both our infrastructure and services, referred to as components. These are divided into Europe and North America based on the two cloud platforms (onaskcody.com and goaskcody.com).
Component status definition:
Operational: The default status for all components, 100% available and operation for all customers.
Under Maintenance: Used for scheduled maintenance. This is informed in advanced based on our SLA specification.
Degraded Performance: Component is affected by slow response time that affects user experience but does not make that component unusable. Does not affect downtime.
Outage: Partial Outages only affect a subset of users or product components. Affect the up-time calculation 30%.
Major Outage: Affect 100% of the people using the component/product thus affecting up-time calculation with 100%
Infrastructure (Global)
Operational
Outgoing Email
?
Operational
Twilio SMS gateway
?
Operational
Infrastructure (Europe)
Operational
Exchange Integration
Operational
Calendar Notification Service
Operational
AskCody Active Directory Forwarding Service
Operational
Azure AD Integration
Operational
Infrastructure (North America)
Operational
Exchange Integration
Operational
Calendar Notification Service
Operational
AskCody Active Directory Forwarding Service
Operational
Azure AD integration
Operational
Visitor Management (Europe)
Operational
Outlook Add-in
?
Operational
Visitor Management Portal
?
Operational
Check-in kiosk
Operational
Visitor Management (North America)
Operational
Outlook Add-in
?
Operational
Visitor Management Portal
?
Operational
Check-in kiosk
Operational
Meeting Services (Europe)
Operational
Outlook Add-in
?
Operational
Meeting Services Portal
?
Operational
Meeting Services Finance API
?
Operational
Meeting Services (North America)
Operational
Outlook Add-in
?
Operational
Meeting Services Portal
?
Operational
Meeting Services Finance API
Operational
Room Booking (Europe)
Degraded Performance
Outlook Add-in
?
Degraded Performance
Room Management Portal
Operational
Meeting Dashboards
?
Operational
Room Displays
?
Operational
Workplace Central
Operational
Mobile App (iOS)
Operational
Mobile App (Android)
Operational
Room Booking (North America)
Degraded Performance
Outlook Add-in
Degraded Performance
Room Management Portal
Operational
Meeting Dashboards
?
Operational
Room Displays
Operational
Workplace Central
Operational
Mobile App (iOS)
Operational
Mobile App (Android)
Operational
Workplace Insights (Europe)
Operational
Power BI Dashboard
?
Operational
Data Collection
Operational
Workplace Insights (North America)
Operational
Power BI Dashboard
?
Operational
Data Collection
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.