Monitoring - Today between 11:40 and 13:15 CEST, Oct 13, some AskCody customers in our EU region may have seen information that was not up to date. This could show up as: - missing or outdated meeting room bookings - missing catering orders - guests who could not be checked in or out We found the cause: a configuration issue in today’s update. We reverted the update at 13:15 CEST, and AskCody is now showing current information again.
Changes made between 11:40 and 13:15 CEST, Oct 13, such as new bookings, orders or guest check-ins, may not be visible.
We’re sorry for the disruption and thank you for your patience.
Oct 13, 2026 - 13:42 CEST
The AskCody Status Page is the main communication channel for all issues affecting the operational status of AskCody Products. This includes both our infrastructure and services, referred to as components. These are divided into Europe (including Asia and the Pacific) and North America based on the two cloud platforms (onaskcody.com and goaskcody.com).
Component status definition:
Operational: The default status for all components, 100% available and operation for all customers.
Under Maintenance: Used for scheduled maintenance. This is informed in advance based on our SLA specification. Does not affect downtime.
Degraded Performance: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.
Partial Outage: A component is completely broken for a subset of users. Affects the up-time calculation 30%.
Major Outage: A component is unavailable for all users. Affects the up-time calculation 100%.
Infrastructure (Global)
Operational
Outgoing Email
Operational
Twilio SMS gateway
Operational
Infrastructure (Europe)
Operational
Exchange Integration
Operational
Calendar Notification Service
Operational
AskCody Active Directory Forwarding Service
Operational
Azure AD Integration
Operational
Infrastructure (North America)
Operational
Exchange Integration
Operational
Calendar Notification Service
Operational
AskCody Active Directory Forwarding Service
Operational
Azure AD integration
Operational
Visitor Management (Europe)
Operational
Outlook Add-in
Operational
Visitor Management Portal
Operational
Check-in kiosk
Operational
Visitor Management (North America)
Operational
Outlook Add-in
Operational
Visitor Management Portal
Operational
Check-in kiosk
Operational
Meeting Services (Europe)
Operational
Outlook Add-in
Operational
Meeting Services Portal
Operational
Meeting Services Finance API
Operational
Meeting Services (North America)
Operational
Outlook Add-in
Operational
Meeting Services Portal
Operational
Meeting Services Finance API
Operational
Room Booking (Europe)
Operational
Outlook Add-in
Operational
Room Management Portal
Operational
Meeting Dashboards
Operational
Room Displays
Operational
Workplace Central
Operational
Mobile App (iOS)
Operational
Mobile App (Android)
Operational
Room Booking (North America)
Operational
Outlook Add-in
Operational
Room Management Portal
Operational
Meeting Dashboards
Operational
Room Displays
Operational
Workplace Central
Operational
Mobile App (iOS)
Operational
Mobile App (Android)
Operational
Workplace Insights (Europe)
Operational
Power BI Dashboard
Operational
Data Collection
Operational
Workplace Insights (North America)
Operational
Power BI Dashboard
Operational
Data Collection
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
