Degraded EWS integration

Incident Report for The AskCody Platform

Investigating

We are seeing unstable connections to the Exchange Web Services integration that powers our add-ins and other services dealing with Exchange meetings directly. Currently, it seems to only affect EU customers, but we are investigating the extent and impact as well as the root cause, and will keep you updated.

Posted Dec 23, 2025 - 13:02 CET

This incident affects: Visitor Management (Europe) (Outlook Add-in), Meeting Services (Europe) (Outlook Add-in), and Room Booking (Europe) (Outlook Add-in).