Add-ins in Outlook on the web not loading

Incident Report for The AskCody Platform

Resolved

This incident has been resolved.

Posted Mar 17, 2020 - 17:07 CET

Monitoring

We have identified the issue as being an error on Microsoft's end. For now, it seems that some users are able to load add-ins in Outlook on the web, and others are not. We suspect this is due to a rolling deployment of a fix on Microsoft's end. For now, we are monitoring the situation.

Posted Mar 17, 2020 - 16:32 CET

Update

We are continuing to investigate this issue.

Posted Mar 17, 2020 - 16:08 CET

Investigating

We are currently investigating this issue.

Posted Mar 17, 2020 - 16:00 CET

This incident affected: Visitor Management (Europe) (Outlook Add-in), Meeting Services (Europe) (Outlook Add-in), Room Booking (Europe) (Outlook Add-in), Visitor Management (North America) (Outlook Add-in), Meeting Services (North America) (Outlook Add-in), and Room Booking (North America) (Outlook Add-in).