Resolved
Affected Users: All Users - Worldwide
After monitoring the implemented solution by Microsoft, the major outage has been resolved.
AskCody has been operational ever since the initial solution was deployed by Microsoft.
More information can be found on Microsoft's incident history page: https://azure.status.microsoft/en-us/status/history.
Posted Oct 30, 2025 - 08:27 CET
Monitoring
Microsoft has deployed a fix for the ongoing Azure outage and reports continued recovery across their services: https://azure.status.microsoft/en-us/status.
Our platform is now operational again, but users may still experience disturbances or degraded performance while Microsoft's services stabilize.
We continue to monitor the situation closely.
Next update will be provided when more relevant information is available.
Posted Oct 29, 2025 - 21:39 CET
Update
The platform remains unavailable at this time, and we are continuing to monitor closely until full functionality is restored.
Microsoft has deployed a fix for the ongoing Azure outage, and they are reporting gradual recovery across their services: https://azure.status.microsoft/en-us/status
The next update will be provided at 10 pm CEST, unless the issue is resolved before then.
Posted Oct 29, 2025 - 20:18 CET
Identified
Affected Users: All
Region: All customers in all regions
Microsoft Azure appears to be heavily impacted and everything points to this as the cause of the outage: https://azure.status.microsoft/en-us/status.
We will follow any development we can while this persist.
The next update will be provided at 9 pm CEST, unless cause is found before then, in which case we will update immediately.
Major Outage Definition: A component is unavailable for all users. Affects the up-time calculation 100%.
Posted Oct 29, 2025 - 17:23 CET
Investigating
Affected Users: All
Region: All customers in all regions
We are currently experiencing a major outage on all components of the platform and are now investigating the cause.
Users may experience this issue as errors saying the site cannot be reached.
The next update will be provided at 8 pm CEST, unless cause is found before then, in which case we will update immediately.
Major Outage Definition: A component is unavailable for all users. Affects the up-time calculation 100%.
Posted Oct 29, 2025 - 17:13 CET
This incident affected: Visitor Management (Europe) (Outlook Add-in, Visitor Management Portal, Check-in kiosk), Meeting Services (Europe) (Outlook Add-in, Meeting Services Portal, Meeting Services Finance API), Room Booking (Europe) (Outlook Add-in, Room Management Portal, Meeting Dashboards, Room Displays, Workplace Central, Mobile App (iOS), Mobile App (Android)), Workplace Insights (Europe) (Power BI Dashboard, Data Collection), Visitor Management (North America) (Outlook Add-in, Visitor Management Portal, Check-in kiosk), Meeting Services (North America) (Outlook Add-in, Meeting Services Portal, Meeting Services Finance API), Room Booking (North America) (Outlook Add-in, Room Management Portal, Meeting Dashboards, Room Displays, Workplace Central, Mobile App (iOS), Mobile App (Android)), Workplace Insights (North America) (Power BI Dashboard, Data Collection), Infrastructure (Global) (Outgoing Email, Twilio SMS gateway), Infrastructure (Europe) (Exchange Integration, Calendar Notification Service, AskCody Active Directory Forwarding Service, Azure AD Integration), and Infrastructure (North America) (Exchange Integration, Calendar Notification Service, AskCody Active Directory Forwarding Service, Azure AD integration).