At AskCody, we believe in maintaining a transparent and responsible relationship with our customers. This report is intended to provide a comprehensive overview of the recent database incident and our response to it.
The incident involved a 'lock wait timeout exceeded' error in our database system, caused by complex interactions within our database infrastructure that led to transaction delays and timeouts.
The precise root cause remains undetermined, but it appears to be related to previously unencountered behaviors within the MS Azure database infrastructure.
Following the application of the fix, we have been diligently monitoring our systems. As of now, we have seend no further issues.
We apologize for any inconvenience this incident may have caused. Ensuring the reliability and efficiency of our services is our top priority, and we are committed to continuous improvement.
Thank you for your understanding and continued support.
Sincerely,
The AskCody Team