Resolved -
Affected Users: Azure AD synced users
Region: Europe
After monitoring the implemented solution, the issue related to the Azure AD sync and the degraded performance has been resolved, and the incident will now be closed.
Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.
Jan 15, 15:19 CET
Identified -
Affected Users: Azure AD synced users
Region: Europe
We did not find resolution in our implemented fix and will continue to work to resolve this matter. This means the Azure AD sync will not function properly and may not push your changes through. You can still resolve to manuel edits and all will be sorted once the Azure AD integration is up and running again.
We apologise for the inconvenience and extra effort it puts on all and will work as fast as we can to resolve the matter.
Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.
Jan 13, 09:37 CET
Monitoring -
Affected Users: Azure AD synced users
Region: Europe
We have implemented a solution for the issue and are seeing most syncs are working as intended again. We do have a few we are awaiting and will monitor them, to ensure they also come back on track.
We will continue to monitor all syncs over the next hours and days to ensure everything stays operational.
The next update will be provided as soon as we have more.
Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.
Jan 8, 09:17 CET
Identified -
Affected Users: Azure AD synced users
Region: Europe
We have identified an ongoing issue with some of our Azure AD synchronization's and are investigating how to resolve the issue. For some customer on the European platform, this means that user changes are currently not being synced.
As a temporary workaround, admin users can still manually create and add users and hosts, apply memberships and roles, to provide the necessary access while we work to resolve this.
Everything will be restored once the sync is resolved, which will also help overwrite the manual added users during this period.
The next update will be provided as soon as possible,
Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.
Dec 17, 12:36 CET
