The AskCody Platform Status

[US] Partial outage - Management portal and Central

Monitoring - Region: [North America] Customers

We have implemented a solution for a faulty network configuration.

Users might experience slow response times and failures while the fix propagates.
Jan 22, 2025 - 11:50 CET

Update - Region: [North America] Customers

We are currently experiencing a partial outage in North America and are investigating the issue.
Users may experience this issue as slow response times and failures.

The next update will be provided at 2 hour intervals or as soon as we have identified the issue.
Jan 22, 2025 - 10:05 CET

Investigating - We are currently investigating an issue causing partial outage in North America.
Users might experience slow load times and failures.
Jan 22, 2025 - 09:54 CET

About This Site

The AskCody Status Page is the main communication channel for all issues affecting the operational status of AskCody Products. This includes both our infrastructure and services, referred to as components. These are divided into Europe (including Asia and the Pacific) and North America based on the two cloud platforms (onaskcody.com and goaskcody.com).

Component status definition:

Operational: The default status for all components, 100% available and operation for all customers.

Under Maintenance: Used for scheduled maintenance. This is informed in advance based on our SLA specification. Does not affect downtime.

Degraded Performance: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.

Partial Outage: A component is completely broken for a subset of users. Affects the up-time calculation 30%.

Major Outage: A component is unavailable for all users. Affects the up-time calculation 100%.

Uptime over the past 90 days. View historical uptime.

Infrastructure (Global) Operational

90 days ago

100.0 % uptime

Today

Outgoing Email Operational

90 days ago

100.0 % uptime

Today

Twilio SMS gateway Operational

90 days ago

100.0 % uptime

Today

Infrastructure (Europe) Operational

90 days ago

100.0 % uptime

Today

Exchange Integration Operational

90 days ago

100.0 % uptime

Today

Calendar Notification Service Operational

90 days ago

100.0 % uptime

Today

AskCody Active Directory Forwarding Service Operational

90 days ago

100.0 % uptime

Today

Azure AD Integration Operational

90 days ago

100.0 % uptime

Today

Infrastructure (North America) Operational

90 days ago

99.97 % uptime

Today

Exchange Integration Operational

90 days ago

99.97 % uptime

Today

Calendar Notification Service Operational

90 days ago

99.97 % uptime

Today

AskCody Active Directory Forwarding Service Operational

90 days ago

99.97 % uptime

Today

Azure AD integration Operational

90 days ago

99.97 % uptime

Today

Visitor Management (Europe) Operational

90 days ago

100.0 % uptime

Today

Outlook Add-in Operational

90 days ago

100.0 % uptime

Today

Visitor Management Portal Operational

90 days ago

100.0 % uptime

Today

Check-in kiosk Operational

90 days ago

100.0 % uptime

Today

Visitor Management (North America) Operational

90 days ago

99.97 % uptime

Today

Outlook Add-in Operational

90 days ago

99.97 % uptime

Today

Visitor Management Portal Operational

90 days ago

99.97 % uptime

Today

Check-in kiosk Operational

90 days ago

99.97 % uptime

Today

Meeting Services (Europe) Operational

90 days ago

100.0 % uptime

Today

Outlook Add-in Operational

90 days ago

100.0 % uptime

Today

Meeting Services Portal Operational

90 days ago

100.0 % uptime

Today

Meeting Services Finance API Operational

90 days ago

100.0 % uptime

Today

Meeting Services (North America) Operational

90 days ago

99.97 % uptime

Today

Outlook Add-in Operational

90 days ago

99.97 % uptime

Today

Meeting Services Portal Operational

90 days ago

99.97 % uptime

Today

Meeting Services Finance API Operational

90 days ago

99.97 % uptime

Today

Room Booking (Europe) Operational

90 days ago

100.0 % uptime

Today

Outlook Add-in Operational

90 days ago

100.0 % uptime

Today

Room Management Portal Operational

90 days ago

100.0 % uptime

Today

Meeting Dashboards Operational

90 days ago

100.0 % uptime

Today

Room Displays Operational

90 days ago

100.0 % uptime

Today

Workplace Central Operational

90 days ago

100.0 % uptime

Today

Mobile App (iOS) Operational

90 days ago

100.0 % uptime

Today

Mobile App (Android) Operational

90 days ago

100.0 % uptime

Today

Room Booking (North America) Operational

90 days ago

99.97 % uptime

Today

Outlook Add-in Operational

90 days ago

99.97 % uptime

Today

Room Management Portal Operational

90 days ago

99.97 % uptime

Today

Meeting Dashboards Operational

90 days ago

99.97 % uptime

Today

Room Displays Operational

90 days ago

99.97 % uptime

Today

Workplace Central Operational

90 days ago

99.97 % uptime

Today

Mobile App (iOS) Operational

90 days ago

99.97 % uptime

Today

Mobile App (Android) Operational

90 days ago

99.97 % uptime

Today

Workplace Insights (Europe) Operational

90 days ago

100.0 % uptime

Today

Power BI Dashboard Operational

90 days ago

100.0 % uptime

Today

Data Collection Operational

90 days ago

100.0 % uptime

Today

Workplace Insights (North America) Operational

90 days ago

99.97 % uptime

Today

Power BI Dashboard Operational

90 days ago

99.97 % uptime

Today

Data Collection Operational

90 days ago

99.97 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 22, 2025

Unresolved incident: [US] Partial outage - Management portal and Central.

Jan 21, 2025

No incidents reported.

Jan 20, 2025

No incidents reported.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025

No incidents reported.

Jan 15, 2025

Europe: Degraded Performance - Azure AD synchronization

Resolved - Affected Users: Azure AD synced users
Region: Europe

After monitoring the implemented solution, the issue related to the Azure AD sync and the degraded performance has been resolved, and the incident will now be closed.

Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.
Jan 15, 15:19 CET

Identified - Affected Users: Azure AD synced users
Region: Europe

We did not find resolution in our implemented fix and will continue to work to resolve this matter. This means the Azure AD sync will not function properly and may not push your changes through. You can still resolve to manuel edits and all will be sorted once the Azure AD integration is up and running again.

We apologise for the inconvenience and extra effort it puts on all and will work as fast as we can to resolve the matter.

Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.
Jan 13, 09:37 CET

Monitoring - Affected Users: Azure AD synced users
Region: Europe

We have implemented a solution for the issue and are seeing most syncs are working as intended again. We do have a few we are awaiting and will monitor them, to ensure they also come back on track.
We will continue to monitor all syncs over the next hours and days to ensure everything stays operational.

The next update will be provided as soon as we have more.

Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.
Jan 8, 09:17 CET

Identified - Affected Users: Azure AD synced users
Region: Europe

We have identified an ongoing issue with some of our Azure AD synchronization's and are investigating how to resolve the issue. For some customer on the European platform, this means that user changes are currently not being synced.
As a temporary workaround, admin users can still manually create and add users and hosts, apply memberships and roles, to provide the necessary access while we work to resolve this.
Everything will be restored once the sync is resolved, which will also help overwrite the manual added users during this period.

The next update will be provided as soon as possible,

Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.
Dec 17, 12:36 CET

Jan 14, 2025

No incidents reported.

Jan 13, 2025

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025

Exchange online incident

Resolved - This incident has been resolved.
Jan 8, 09:13 CET

Monitoring - A fix by Microsoft has been implemented and should be applied to the affected users.
For more info: https://x.com/MSFT365Status/status/1861047970143019048

As before, AskCody is up and operational.
Nov 25, 15:38 CET

Update - All AskCody systems are still operational, however the issue with Microsoft Exchange is ongoing and the following update was shared by Microsoft:

Users may be unable to access Exchange Online using the following impacted connection methods:
- Outlook on the web
- Outlook desktop client

Users may be unable to use the following features within Microsoft Teams:
- Users may be unable to access or modify their calendar in Microsoft Teams. This would include loading calendar, viewing meetings, creating/updating meetings and joining meetings.
- Users are unable to create chat, add users and create or edited meetings.

Scope of impact:
Impact is specific to users who are served through the affected infrastructure.

Preliminary root cause:
A portion of infrastructure which supports mailbox and calendar functionality isn't operating as expected, resulting in impact.
Nov 25, 13:11 CET

Identified - Microsoft is experiencing worldwide issues with Exchange online, which can affect the ability to book meetings and see resource availability.
AskCody is following the incident updates and we urge our customers to do the same.

All AskCody services are up and operational, but can be affected by the Exchange online outage.

More info:
Only for exchange admins: https://portal.office.com/adminportal/home?#/servicehealth
X: https://x.com/MSFT365Status/status/1860973220662280356
Nov 25, 11:12 CET

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