All Systems Operational

About This Site

The AskCody Status Page is the main communication channel for all issues affecting the operational status of AskCody Products. This includes both our infrastructure and services, referred to as components. These are divided into Europe (including Asia and the Pacific) and North America based on the two cloud platforms (onaskcody.com and goaskcody.com).


Component status definition:

Operational: The default status for all components, 100% available and operation for all customers.

Under Maintenance: Used for scheduled maintenance. This is informed in advance based on our SLA specification. Does not affect downtime.

Degraded Performance: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.

Partial Outage: A component is completely broken for a subset of users. Affects the up-time calculation 30%.

Major Outage: A component is unavailable for all users. Affects the up-time calculation 100%.

Uptime over the past 90 days. View historical uptime.
Infrastructure (Global) Operational
90 days ago
100.0 % uptime
Today
Outgoing Email ? Operational
90 days ago
100.0 % uptime
Today
Twilio SMS gateway ? Operational
90 days ago
100.0 % uptime
Today
Infrastructure (Europe) Operational
90 days ago
100.0 % uptime
Today
Exchange Integration Operational
90 days ago
100.0 % uptime
Today
Calendar Notification Service Operational
90 days ago
100.0 % uptime
Today
AskCody Active Directory Forwarding Service Operational
90 days ago
100.0 % uptime
Today
Azure AD Integration Operational
90 days ago
100.0 % uptime
Today
Infrastructure (North America) Operational
90 days ago
100.0 % uptime
Today
Exchange Integration Operational
90 days ago
100.0 % uptime
Today
Calendar Notification Service Operational
90 days ago
100.0 % uptime
Today
AskCody Active Directory Forwarding Service Operational
90 days ago
100.0 % uptime
Today
Azure AD integration Operational
90 days ago
100.0 % uptime
Today
Visitor Management (Europe) Operational
90 days ago
99.95 % uptime
Today
Outlook Add-in ? Operational
90 days ago
99.95 % uptime
Today
Visitor Management Portal ? Operational
90 days ago
99.95 % uptime
Today
Check-in kiosk Operational
90 days ago
99.95 % uptime
Today
Visitor Management (North America) Operational
90 days ago
100.0 % uptime
Today
Outlook Add-in ? Operational
90 days ago
100.0 % uptime
Today
Visitor Management Portal ? Operational
90 days ago
100.0 % uptime
Today
Check-in kiosk Operational
90 days ago
100.0 % uptime
Today
Meeting Services (Europe) Operational
90 days ago
99.95 % uptime
Today
Outlook Add-in ? Operational
90 days ago
99.95 % uptime
Today
Meeting Services Portal ? Operational
90 days ago
99.95 % uptime
Today
Meeting Services Finance API ? Operational
90 days ago
99.95 % uptime
Today
Meeting Services (North America) Operational
90 days ago
100.0 % uptime
Today
Outlook Add-in ? Operational
90 days ago
100.0 % uptime
Today
Meeting Services Portal ? Operational
90 days ago
100.0 % uptime
Today
Meeting Services Finance API Operational
90 days ago
100.0 % uptime
Today
Room Booking (Europe) Operational
90 days ago
99.95 % uptime
Today
Outlook Add-in ? Operational
90 days ago
99.95 % uptime
Today
Room Management Portal Operational
90 days ago
99.95 % uptime
Today
Meeting Dashboards ? Operational
90 days ago
99.95 % uptime
Today
Room Displays ? Operational
90 days ago
99.95 % uptime
Today
Workplace Central Operational
90 days ago
99.95 % uptime
Today
Mobile App (iOS) Operational
90 days ago
99.95 % uptime
Today
Mobile App (Android) Operational
90 days ago
99.95 % uptime
Today
Room Booking (North America) Operational
90 days ago
100.0 % uptime
Today
Outlook Add-in Operational
90 days ago
100.0 % uptime
Today
Room Management Portal Operational
90 days ago
100.0 % uptime
Today
Meeting Dashboards ? Operational
90 days ago
100.0 % uptime
Today
Room Displays Operational
90 days ago
100.0 % uptime
Today
Workplace Central Operational
90 days ago
100.0 % uptime
Today
Mobile App (iOS) Operational
90 days ago
100.0 % uptime
Today
Mobile App (Android) Operational
90 days ago
100.0 % uptime
Today
Workplace Insights (Europe) Operational
90 days ago
99.95 % uptime
Today
Power BI Dashboard ? Operational
90 days ago
99.95 % uptime
Today
Data Collection Operational
90 days ago
99.95 % uptime
Today
Workplace Insights (North America) Operational
90 days ago
100.0 % uptime
Today
Power BI Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Data Collection Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 14, 2024

No incidents reported today.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024
Europe - Operational: Resolved (EWS outage. Affect all systems that rely on EWS information and scheduling capabilities)
Resolved - Affected Users: All AskCody users
Region: Europe Customers

After monitoring the status over the weekend, the issue concerning external access to Exchange and Microsoft Authentication services continues to be operational and we will proceed to resolve the incident.
May 6, 09:36 CEST
Monitoring - Affected Users: All AskCody users
Region: Europe Customers

We have found the issue to concern external access to Exchange and Microsoft authentication services. These issues are now reduced to an operational level, but we will continue to monitor the situation

The next update will be provided at the latest Monday, all depending on what we see over the cause of the weekend.

Major Outage Definition: A component is unavailable for all users. Affects the up-time calculation 100%.
May 3, 15:00 CEST
Investigating - Affected Users: All AskCody users
Region: Europe Customers

We are currently experiencing a major outage in our EWS service and are now investigating the impact.
Users will experience that they cannot access the Management Portal or utilise the AskCody add-ins in Outlook.


The next update will be provided at 4 pm GMT+2

Major Outage Definition: A component is unavailable for all users. Affects the up-time calculation 100%.
May 3, 14:03 CEST
May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024
May 2, 2024

No incidents reported.

May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage